FAQ

1. Why can’t I place personal order on this website?
This is a dealer only website. H.O.G. members and Chapter organizers who are interested in obtaining any shown merchandise, can go to your nearest authorized dealer to place order with them.

2. Who is INX Marketing Pte Ltd?
We are an official Licensee of Harley Owners Group. We are based in Singapore, Established in 1994, INX has been a Harley-Davidson Licensed manufacturer for the last 18 years.

3. What are my options for ordering?
This is a dealer website, merchandise inside this website can only be ordered through Authorized Harley Davidson dealers near you.

4. Which forms of payment are accepted?
We accept online payment via PayPal. A Paypal charge of 4.4% will be added to the final purchase price. Any purchase exceeding USD 5,000 shall be payable by Bank Telegraphic Transfer. Any TT charges will be borne by the buyer.

5. Will I receive a confirmation of my order?
Orders placed online will be confirmed electronically. The confirmation includes an order number, the list of items ordered, freight charges, tax if applicable. Orders placed will receive a confirmation and estimated delivery date via email. Please be sure to update your Dealer’s contact information.

6. Can I change/add/cancel my order?
We operate on a made-to-order supply system. Orders will be consolidated for production on a schedule ranging from 4 to 12 weeks pending on the production status. We process orders on a daily basis. Email will be sent to confirm your orders. Orders can be cancelled within 3 working days after it had been placed. Thereafter, orders cannot be cancelled.

7. How can I check the status of my order?
You can check your delivery by writing to us. Please have your order number available.

8. What happens when an item I order is not available?
Most orders are made-to-order. We will inform you on the approximate lead time. When the ordered item is ready to be shipped, we will notify you. We can partial ship at your request, but you will be required for the shipping charges.

9. What is the Return Policy?
Returning merchandise can only be accepted by first writing to us, with photos taken of manufacturing defect or damage immediately after they were first received. A Return Authorisation Number will be provided for any authorised return. Dealers can consolidate Return Authorizations. Upon receipt of the returned merchandise, INX will investigate into it. Replacement will be shipped to you at our expense. If replacement is not possible for whatever reason, a credit will be issued. Merchandise returns due to overstocking or wrong ordering cannot be accepted.

10. What if my order arrives damaged or boxes are missing?
Claims for damage or shortages must be reported to INX Marketing within 3 days of receipt of merchandise, with evidence of damage or shortage.